TERMS OF SERVICE
The turn around time on your order with APDAT Print Co. starts when you’ve paid in full. By paying your invoice, you officially approve the attached quote sheet and its details, including quantities, artwork dimensions, mockups, and colors. Delay in receipt of *any* of this info could result in production delays. Most mockups and quote sheets are sent within 24 hours after receiving all necessary information. Our current turnaround time is 10 Business Days Average + Shipping. Complex orders/add-ons may increase turnaround. Each finishing service (printed tags, hem tags, etc.) will add extra time to the turn around on orders, adding roughly 2 days per finishing to the turn around time. We’ll notify you with the most up-to-date turnaround time if necessary.
If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of APDAT Print Co.'s control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
We have a 24 quantity minimum listed through our website. If you have any questions about our minimums that cannot be answered in the information above or on our website, please contact us.
Orders must be paid in full before the order begins unless otherwise approved by APDAT Print Co. staff. If you pay via check, the turn around time clock on your order will not begin until your check clears.
Example: Widget, Inc. emails APDAT Print Co. about placing a T-Shirt order. APDAT Print Co. sends Widget a Quote. Widget approves the quote and APDAT Print Co. sends an Invoice. Widget waits 3 weeks, then pays for the order. Once payment is received, APDAT Print Co. places the order on the schedule.
All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. APDAT Print Co. will not be responsible for poor quality printing due to poor artwork. Please see our FAQ page for file prepping directions. APDAT Print Co. is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
Art Approval | Order Proofing
All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art, artwork dimensions and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. APDAT Print Co. will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval and invoice payment will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.
Once we get your final quantity breakdown, we’ll size the artwork to the best dimensions that look good across all sizes. It has to be small enough to fit on the smallest size, and big enough to not look too small on the larger sizes.
As a result, the graphic will print the exact same size, no matter the size of the item we are printing on. If you would like to have different artwork sizes made for different item sizes, please let us know ahead of time. Each set of artwork sizes will be considered a different order, with pricing and minimums charged accordingly. Please keep the max imprint sizes in mind when printing girl and youth sized shirts.
For example, Widget Inc. orders 30 youth shirts and 50 unisex shirts with the same design, but wants the artwork on the youth shirts to be smaller. APDAT Print Co. will have to make 2 sets of screens. Widget Inc. will be quoted and charged for a set of 30 youth shirts and a set of 50 unisex shirts, NOT the 80 quantity pricing.
Out of Stock Items
APDAT Print Co. is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.
Collar & Seam Printing
Although APDAT Print Co. has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing near or over the collar, seams, or any other edges. Any large prints may run the risk of going over the sleeve seam. These are all considered acceptable goods and will not be considered for reprints.
Although APDAT Print Co. has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing over the zipper, pockets or any other uneven surfaces. APDAT Print Co. will not be responsible for these inconsistencies.
Specific Measurements When Printing
Even though APDAT Print Co.’s printers have years of experience, there is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and APDAT Print Co. will not reprint or refund these shirts.
Changes to Your Order After Payment
Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that's what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.
Cancellations & Restocking Fees
Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.
APDAT Print Co. will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with the order.
APDAT Print Co. cannot be responsible for any shipping delays caused by the shipping company.
Examples: UPS cannot deliver your package on time due to inclement weather. | UPS delivers your package to the wrong address (although provided the correct address) and you do not receive your products on time.
Just like you, we like to spend the holidays with our families and friends. For that reason, we are closed for the following holidays. These days will not be considered operational business days and will not count towards turn around time:
New Year's Day
The Day After Thanksgiving
The Day After Christmas
New Year's Eve
Under-Runs & Spoilage
Due to the nature of this business, APDAT Print Co. will not be responsible for under-runs or spoilage up to 5% on jobs. Please keep this in mind when ordering (it is never a bad idea to order extras). We check every shirt as it's printed, but an allowance for imperfections is assumed. Please be sure to check your order for errors and/or defects within the next 7 days. If the level of imperfections is higher than 5%, please provide a photo to firstname.lastname@example.org and we'll resolve the issue ASAP! We're only happy when you're happy!
There will be a $30.00 returned check fee.
Quotes and pricing are valid for 30 days from when initiated.
APDAT Print Co. is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.
APDAT Print Co. will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.
We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. APDAT Print Co. will not be responsible for errors with your order if notified after 72 hours of receiving the goods. APDAT Print Co. also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While APDAT Print Co. does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
Claims & Reprints
We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email email@example.com to submit your claim. If APDAT Print Co. is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate.
We will require that you ship the misprinted shirts back to our shop (we will provide you with a UPS label and will cover shipping costs). APDAT Print Co. will not be responsible for any shirts sold or given away prior to returning the order.
Code of Conduct
We are committed to:
A standard of excellence in every aspect of our business, where ever we do business.
Ethical and responsible conduct in all of our operations
Respect for the rights of all individuals
Respect for the environment
APDAT Print Co. does not and will not use child labor. The term “child” refers to a person younger than 15 (or 14 where local law allows) or, if higher, the local legal minimum age for employment or the age for completing compulsory education. APDAT Print Co. employing young persons who do not fall within the definition of “children” will also comply with any laws and regulations applicable to such persons.
APDAT Print Co. will never use any forced or involuntary labor, whether prison, bonded, indentured or otherwise.
Coercion and Harassment
APDAT Print Co. will treat each employee with dignity and respect, and will not use corporal punishment, threats of violence or other forms of physical, sexual, psychological or verbal harassment or abuse.
APDAT Print Co. will not discriminate in hiring and employment practices, including salary, benefits, advancement, discipline, termination or retirement, on the basis of race, religion, age, nationality, social or ethnic origin, sexual orientation, gender, political opinion or disability.
APDAT Print Co. will respect the rights of employees to associate, organize and bargain collectively in a lawful and peaceful manner, without penalty or interference.
Health and Safety
APDAT Print Co. will provide employees with a safe and healthy workplace in compliance with all applicable laws and regulations, ensuring at a minimum reasonable access to potable water and sanitary facilities; fire safety; and adequate lighting and ventilation. APDAT Print Co. will also ensure that the same standards of health and safety are applied in any housing that they provide for employees.
APDAT Print Co. recognizes that wages are essential to meeting employees’ basic needs. At a minimum, it complies with all applicable wage and hour laws and regulations, including those relating to minimum wages, overtime, maximum hours, piece rates and other elements of compensation, and provide legally mandated benefits. APDAT Print Co. will compensate employees for overtime hours at such premium rate as is legally required or, if there is no legally prescribed premium rate, at a rate at least equal to the regular hourly compensation rate.
Protection of the Environment
APDAT Print Co. complies with all applicable environmental laws and regulations.
APDAT Print Co. will comply with all applicable laws and regulations, including those pertaining to the manufacturing, pricing, sale and distribution of merchandise. All references to “applicable laws and regulations” in this Code of Conduct include local and national codes, rules and regulations as well as applicable treaties and voluntary industry standards.