FAQs

Still have questions? Feel free to reach out for anything unanswered!

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  • We leave the creativity up to you! Send us any design you'd like to use and we'll mockup it up for your approval.

  • Nope! It's included in the hourly rate.

  • We're experienced when it comes to crowds of people and our team works like a well-oiled machine. Depending on your event time and quantity, we can pre-print items before your event to avoid long lines. Also, having a line at your booth isn't necessarily a bad thing. We've learned in the past that it attracts more people. #fomo

  • In most cases, yes. We'll need a sample prior to the event to make sure it can stand the heat in the dryer. An imprint fee may apply.

  • No, you'll need to have a dedicated team member towards taking payment.

  • We require full payment up front in order for us to order all the supplies needed for your event + preparation. Once we have all your event details, we'll add you to our event calendar! This includes a finalized size breakdown (if ordering shirts), quantities, and event details.

  • The first piece that's printed is done as soon as we're done setting up at your event. That way you can display it as needed.

  • We need 14 business days from the date of payment. Need more time? No worries, we offer an incremental 5% rush fee per day after 14 business days.

  • By default, we pace ourselves to print full quantity by the end of the event. If not, we can either 1) issue you a refund with a 40% restocking fee of the total invoice amount or 2) save them for your next event and hire us to print them.

  • We can print about 50-75 items an hour. Factors that affect our time capacity: offering a variety of merch items for attendees to choose from and offering multiple garment colors to choose from. There’s also the option for us to pre-print items to hit your total goal and/or adding additional equipment to increase our prints per hour.

  • Yes. This is a great option if you need all your items to have the same logo or design. We’ll then add another imprint during your event that attendees can see and be a part of.