FAQs

Still have questions? Feel free to reach out for anything unanswered!

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  • A great starting point is to visit our services tab to see all the information we'll need in order to give you a quote.

    QUICK RUNDOWN:

    • Email or fill out our Quote form with all the details for your print job

    • We'll send over a quote

    • Once you approve our quote, we'll send a mockup for your approval along with an invoice

    • Once payment is received, we'll get started on the job and contact you within 14 business days for delivery/pickup options

  • 14 business days from the date you submit your non-refundable payment. Need it faster? No problem. We can work with you when it comes to tight deadlines based on our current queue.

  • Yes, we require a one-time $50 artwork fee per design. If you decide to have the same design reprinted in the future, you won’t have to pay this again. Here are our preferred artwork files that’ll ensure the best imprint quality:

    • Vector file (usually a .AI or .EPS file type)

    • High resolution @ 300 dpi with dimensions of the final print size or larger (JPGs, PNGs, PDFs)

  • Yes with a couple limitations:

    • Designs must be 1-ink color

    • Misprinted or defected garments will not be refunded or replaced on our behalf

    • Turnaround time starts once payment is submitted and garments arrive to our showroom

  • Our design team can bring your idea into the computer. If you’re looking for a custom design from scratch, we recommend hiring a graphic designer.

  • We require a minimum quantity of 24 shirts per design.

  • Yes. This is a great way to offer more options within your total quantity. There is an additional charge per color or style swap.

  • Yes. We have a $50 fee per ink color swap.

  • 4, however we can print full color designs using a different imprint method. Click here for more details!

  • Once we get your final quantity breakdown, we’ll size the artwork to fit across all sizes.

    As a result, the graphic will print the exact same size, no matter the size of the item we are printing on. If you would like to have different artwork sizes made for different item sizes, please let us know ahead of time. Each set of artwork sizes will be considered a different order, with pricing and minimums charged accordingly. Please keep the max imprint sizes in mind when printing women’s and youth sized shirts.

  • Typically an Illustrator or EPS file type, vector artwork can be scaled infinitely without loosing quality. Vector files use mathematical formulas rather than individual colored blocks, allowing it to resize without loosing resolution or image quality.

  • The opposite of vector is raster. There are websites available that will convert your artwork into a vector file, but it requires a little post-finessing. Leave it up to us to convert your artwork file! This will insure the best imprint quality.

  • Our shop uses plastisol ink, which is plastic based. We don't recommend ironing the design in this case. It's best to wash your shirt inside out in cold water and use low heat when drying.

  • Once you click Approve and Submit Payment, your order can’t be cancelled. Our team will work to revise any specs you need before approval.

  • The closest sample we provide is a digital mockup, shown in your quote. A physical sample is not available, as it takes 3-4 hours for us to setup a print order.

  • Once your design details are finalized, you'll receive an invoice link payable via credit card or ACH (for orders over $5,000). Once payment is submitted, we'll start production. If you prefer to pay via cash or check, you'll need to mail or drop off payment before we start production.

  • Yes, unless you submit a tax exemption form prior to paying your invoice. Download the form here. Email your tax exemption form to hello@apdatprintco.com.